Website Terms of Use

1. Who you're dealing with

This site is operated by Digital Spark Ltd, a company registered in England & Wales (Company 12508193, VAT 346 7182 81), registered with the ICO under ZA924819, based in Hampshire, UK. In these terms "we", "us", "our" means Digital Spark Ltd; "you" means you, the visitor or account holder.

By using this site you accept these terms. If you don't agree with them, please don't use the site.

2. What these terms cover

These terms cover your use of digitalspark.site — the website, the customer portal, and any associated public pages.

They do not cover:

• Specific services or products you buy from us (e.g. consulting engagements, Ignite / Kindle / Forge web services, DSX or Acçodus product subscriptions, domain registration, hosting) — those have their own terms, shown to you before you buy.
• Anything covered by a separate signed contract or engagement letter — that contract takes precedence.
• How we handle your personal data — see our Privacy Notice.

3. Acceptable use

When you use this site, you agree not to:

• Use it for anything illegal, fraudulent, or harmful to others
• Try to gain unauthorised access to it, our infrastructure, or other users' accounts
• Scrape, mirror, or systematically extract content (humans browsing — fine; bots and scrapers — not without permission)
• Probe, scan, or test the vulnerability of the site or its systems, unless you've gone through our coordinated disclosure process first (email dataprotection@digitalspark.site)
• Use the site to send spam, phishing, malware, or any kind of unsolicited communication
• Reverse-engineer, decompile, or attempt to extract source code or trade secrets
• Impersonate anyone or misrepresent your identity or affiliation
• Use any content from the site to train AI or machine-learning models without our written permission

We can suspend or close accounts that breach this section, with or without notice, depending on severity.

4. Your account

If you create an account on the site:

• You're responsible for keeping your password secure and not sharing it
• You're responsible for all activity that happens under your account, unless you've told us your account has been compromised
• You can close your account at any time by emailing us — we'll handle deletion in line with our Privacy Notice
• We can suspend or close an account that's being misused, unpaid, or inactive for an extended period (we'll tell you first where we reasonably can)

5. Intellectual property

The site, its design, content, code, branding, logos, and the names "Digital Spark", "Ignite", "Kindle", "Forge", "DSX", "Digital Spark eXchange", and "Acçodus" are owned by Digital Spark Ltd (or licensed to us). You can read, share links, and use the content for personal non-commercial reference. You can't copy substantial parts, republish, resell, or train AI models on our content without written permission.

Third-party trademarks shown on the site (e.g. customer logos, accreditation marks, sub-processor names) belong to their respective owners and are used either with permission or under fair-use principles to describe the relationship.

6. Anything you submit

When you send us an enquiry, message, file, or other submission through the site:

• You keep ownership of whatever you've sent
• You give us a licence to read it, store it, respond to it, and act on it in the way you'd reasonably expect (e.g. forwarding a data-recovery request to our partner)
• You confirm you have the right to send it (e.g. it's not someone else's confidential information)
• You agree we can use anonymised, aggregated, or fully-redacted information about enquiry patterns to improve the site and our services

7. The site and the content on it

We try to keep the site accurate and up to date, but the marketing and informational content on it isn't a contractual promise. Specific commitments to you come from the contract or engagement letter governing your purchase, not from a page on the marketing site.

We may change, update, restructure, or remove pages and features at any time, including taking the site down temporarily for maintenance or moving content to subdomains. Where a change is significant for existing account holders, we'll try to give reasonable notice.

8. Availability

We aim to keep the site available, but we don't guarantee uptime for the marketing site or portal as such. Where you have a paid service from us (hosting, a product subscription, a consulting engagement), the availability commitments in that service's terms or engagement contract apply.

9. Limitation of liability

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Anything else that English law doesn't allow us to limit or exclude

Subject to those carve-outs:

• The site is provided "as is" and "as available" — we don't make warranties about accuracy, completeness, fitness for a particular purpose, or non-infringement beyond what English law implies.
• We're not liable for any indirect, consequential, or special losses arising from your use of the site — including loss of profits, revenue, goodwill, anticipated savings, data, business opportunity, or management time.
• Our total liability to you arising out of your use of this site is capped at the greater of £100 or the amount you've paid us in the 12 months before the event giving rise to the claim.
• Where your relationship with us is governed by a separate written contract (a consulting engagement, hosting agreement, product subscription), the liability terms in that contract apply to that relationship.

10. Your responsibilities to us

If a third party makes a claim against us because you've breached these terms (for example, you've sent us something you didn't have the right to send, or you've misused the site), you'll cover the reasonable costs and damages of dealing with that claim.

11. Closing your account / terminating

You can stop using the site at any time. You can close your account by emailing us. We can suspend or close your access if you breach these terms or for other reasonable operational reasons (with prior notice where we reasonably can). Sections of these terms that are meant to survive (e.g. limitation of liability, intellectual property, governing law) will continue to apply after termination.

12. Governing law and jurisdiction

These terms, and any dispute about them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute — except that, if you live elsewhere in the UK, you can also bring the dispute in your local courts.

13. Changes to these terms

When we make material changes, we'll update the date at the top of the page and — for changes that affect existing account holders — notify you by email. Minor wording fixes are made silently. Continuing to use the site after a change means you accept it.

14. Contact

Questions, complaints, or notices about these terms: dataprotection@digitalspark.site. For sales and general enquiries: /contact.